1. How do I make a purchase?

Full payment is required when confirming your order.

2. Can I return or exchange items?

Unfortunately, goods sold and collected cannot be returned or exchanged.

3. Is same-day delivery available?

No, we only offer next-day delivery. The cut-off time for orders is 3 pm.

4. What’s the delivery rate for Klang Valley?

The delivery rate for selected areas in Klang Valley is RM 10 per location.

5. Can I make changes to my order after confirmation?

No, amendments are not allowed between order confirmation and collection/delivery.

6. Are candles and cake calligraphy options available?

Candles are only available with cake orders, and cake calligraphy is limited to 25 letters. Please specify in the remark column during checkout.

7. What about greeting cards for hampers?

Greeting cards are available for hampers with up to 25 words. Write your message in the remark column during checkout.

8. Are there any safety considerations for the products?

Products may contain allergens, non-edible components, sharp edges, or choking hazards. Check product labeling for storage and handling instructions.

9. Do the products contain preservatives?

Our products contain no added preservatives. Changes in temperature may affect quality and shelf life. We are not responsible for defects caused by mishandling.

10. What if I’m not available during the delivery time slot?

Delivery times may vary due to traffic, weather, and unforeseen circumstances. Ensure your mobile number is reachable, as the driver may need to confirm attendance or address details.

11. What happens if there’s no one to receive the delivery?

If no receiver is present, orders will be returned to HQ. Re-delivery can be arranged at an additional cost.

12. What happens if I don’t collect my order on the same day?

Due to its perishable nature, full payment will be forfeited, and goods will be disposed of if not collected within the same day.

13. What should I do upon product delivery?

Check the products immediately upon delivery. They are deemed accepted if no queries are raised.

14. Can packaging change?

Yes, packaging is subject to change while stocks last.

15. Are there any changes to terms and conditions?

Yes, terms and conditions are subject to change without prior notice.